Job Title:
Customer Quality Engineer
Location:
Houghton-le-Spring
Salary:
Competitive (DOE)
Benefits:
Competitive holiday allowance, company pension, professional development, free on-site parking
The Company:
We are working with a well-established and highly respected electronics manufacturing business based in Houghton-le-Spring. Operating within a fast-paced, high-volume production environment, this organisation has built a strong reputation for quality, innovation, and long-standing customer partnerships.
This is an exciting opportunity for a Customer Quality Engineer to join a forward-thinking company where quality and customer satisfaction are at the forefront of everything they do.
Working Hours:
Monday to Friday – Full-time, standard day shift.
Benefits:
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Competitive salary package
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Pension scheme
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Ongoing training and development
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Supportive team environment
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Opportunity to work with key customers
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Career progression opportunities
Job Description:
The Customer Quality Engineer will act as the primary quality interface between the business and assigned key customers. This Customer Quality Engineer role is pivotal in ensuring customer satisfaction, managing quality concerns, and driving continuous improvement initiatives.
As a Customer Quality Engineer, you will oversee engineering changes, manage customer returns and complaints, and lead investigations into non-conformances through structured root cause analysis. You will verify and validate corrective actions, ensuring robust and permanent solutions are implemented.
The Customer Quality Engineer will play a key role in New Product Introduction (NPI), verifying customer-specific requirements and conducting First Article Inspections (FAIs). You will also provide technical support to production teams on product quality issues, including component inspections.
Responsibilities include supporting the internal auditing process (ISO9001), ensuring the Quality Management System (QMS) is adhered to, and identifying improvement opportunities through KPI and data analysis. The Customer Quality Engineer will review monthly data trends, monitor PPM levels, assess 8D reports, and present quality metrics at Business Review Meetings.
Additionally, you will respond to supplier quality issues, support compliance with industry accreditations, and contribute to maintaining high operational standards across the organisation.
Skills & Experience:
Essential:
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HND in Electronics
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Experience within a volume electronics manufacturing environment
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Strong knowledge of quality management systems
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Internal auditing experience (ISO9001)
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Working knowledge of IPC-610
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Experience using Root Cause Analysis tools (8D, 5 Why, Fishbone, Pareto)
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High level of data analysis capability
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Strong communication and interpersonal skills
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Commercial awareness
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Proficient in Microsoft Office
Desirable:
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Degree in Electronics (or equivalent)
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Certified IPC-610
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Trained Internal Auditor
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Experience with MRP systems
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Risk management tools (FMEA, Control Plans)
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Knowledge of AS9100, TS16949, ISO13485, ISO14001
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Six Sigma experience
Why Should You Apply?
This Customer Quality Engineer opportunity offers the chance to take ownership of customer-facing quality activities within a progressive and quality-driven organisation. You will have real influence, direct customer interaction, and the opportunity to drive measurable improvements.
If you are a proactive Customer Quality Engineer who thrives in a technical, fast-paced environment and wants to make a genuine impact, this role offers excellent career progression and long-term stability.
