Technical Support Engineer

Technical Support Engineer

Gateshead

Salary – Up to £40,000

Company Overview

A world-class manufacturer of state-of-the-art compressed air and gas solutions are looking to recruit a new Technical Support Engineer to enhance their existing team.

In this role you will be responsible for providing prompt UK & European technical support for a portfolio of products. The role involves remote troubleshooting of technical issues and providing immediate and long-term solutions to maintain a high level of customer support. The role may also include some off-site visits to customer installations.

Skills & Experience:

• Direct compressed air industry experience is required.
• Hands on experience with the ability to repair or be trained to work on compressed air treatment and gas generation products.
• Customer focused with experience of technical support.
• Self-motivated with the ability to work on multiple technical support issues.
• Good communicator both verbally and written with the ability to produce clear reports.
• Multiskilled mechanical, electrical and pneumatic system experience would be an advantage.
  
  

Responsibilities:

• Point of contact for product technical/application issues.
• Work with customers to troubleshoot technical issues and provide immediate actions or solutions to keep the product operational.
• Be available to travel to the customer’s site if necessary.
• Work with the Engineering teams if needed, across various manufacturing units, to undertake root cause analysis, provide corrective actions and feedback to aid product development.
• Produce site visit or technical reports covering issues and actions taken to resolve the problem.
• Manage product warranty claims in line with the company warranty policy.