- Job Reference: 40473
- Salary: Up to £40,000
- Discipline: Design & Engineering
- Location: Gateshead
- Contract: Permanent
- Skills: Technical Support Engineer
Technical Support Engineer
Gateshead
Salary – Up to £40,000
Company Overview
A world-class manufacturer of state-of-the-art compressed air and gas solutions are looking to recruit a new Technical Support Engineer to enhance their existing team.
In this role you will be responsible for providing prompt UK & European technical support for a portfolio of products. The role involves remote troubleshooting of technical issues and providing immediate and long-term solutions to maintain a high level of customer support. The role may also include some off-site visits to customer installations.
Skills & Experience:
- Direct compressed air industry experience is required.
- Hands on experience with the ability to repair or be trained to work on compressed air treatment and gas generation products.
- Customer focused with experience of technical support.
- Self-motivated with the ability to work on multiple technical support issues.
- Good communicator both verbally and written with the ability to produce clear reports.
- Multiskilled mechanical, electrical and pneumatic system experience would be an advantage.
Responsibilities:
- Point of contact for product technical/application issues.
- Work with customers to troubleshoot technical issues and provide immediate actions or solutions to keep the product operational.
- Be available to travel to the customer’s site if necessary.
- Work with the Engineering teams if needed, across various manufacturing units, to undertake root cause analysis, provide corrective actions and feedback to aid product development.
- Produce site visit or technical reports covering issues and actions taken to resolve the problem.
- Manage product warranty claims in line with the company warranty policy.

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