Customer Service Coordinator

Customer Service Coordinator

Keighley Based

Salary: Up to £25,000

A fantastic opportunity has arisen to join one of the UK's largest independent food packaging manufacturers, as a Customer Service Coordinator!

Benefits:

• 25 days holidays plus bank holidays
• Company pension scheme 
• Life assurance
• Cash health plan

Company Overview

The company is one of the UK's largest independent food packaging manufacturers that are currently investing in making their packaging more sustainable! They recently acquired another long-standing packaging business which has helped with their big growth plans, their main strategy now being to continue to invest in advanced technology.

Skills & Experience:

• Experience within a customer service position dealing with complaints and queries
• Ability to organise and prioritise workload in a fast paced environment
• Experience within a fast paced manufacturing environement advantageous
• Good communication and negotiation skills
• Reliability and attention to detail

Responsibilities:

• Dealing with any queries from price requests, leads, order updates and delivery dates
• Process and verify orders by accurately inputting into the CRM system
• Escalate and resolve customer issues to find the best solution for both the business and customer
• Customer aftercare- checking on service and supplying documentation
• Provide high level support to customers
• Collate and provide weekly reports on orders and deliveries to customers and the wider team

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